General Terms and conditions

General Terms and conditions

1. General

1.1. http://www.queenofshebaeilat.com is the official website of the Eilat Queen of Sheba Hotel (hereinafter: “The Website” and “The Hotel”, respectively), which belongs to and managed by the Assets of Queen of Sheba – Limited Partnership, 55-001845-1 (hereinafter: “The Partnership”). The Website displays various information regarding The Hotel, and allows you the user (hereinafter: “The User”) to make a reservation for staying at The Hotel and order a various of related services.
1.2. The use of The Website, including, but not limited to the filling out of electronic forms on The Website and/or making a reservation via The Website and/or reservation of any of the other services offered by The Website, constitutes The User’s consent to the Terms and Conditions hereinafter, without any restriction and/or limitations. The User declares that he has read the content of these Terms and Conditions and that he and/or anyone on his behalf shall not have any complaint and/or demand and/or claim, directly and/or indirectly, against The Partnership and/or any of The Website’s administrators and/or anyone on behalf of The Hotel and/or The Hotel and/or any of its owners and/or any of its managers.
1.3. The User declares that The Information displayed on The Website and/or any part thereof (hereinafter: “The Information”) is the sole property of The Partnership (hereinafter: “Intellectual Property”), that The Intellectual Property rights in The Information are reserved to The Partnership, and that The User undertakes the obligation to use The Information on The Website solely for his own personal use. The User declares that he would not copy, photograph, duplicate, broadcast, print or publish any or all of The Information on The Website, whether it’s owned by The Partnership or whether it’s owned by third party, to any person and/or entity whatsoever, without the prior written consent of The Partnership, except in cases of personal non-commercial use of The Information.
1.4. The User undertakes the obligation not to cause any distortion or other alteration to The Information, or any action that might impair the accuracy and reliability of The Information or the reputation of The Hotel, or of any other related entity.
1.5. The User declares that he knows that the trademarks and the other contents displayed on The Website are a part of The Intellectual Property of The Partnership and that all the rights regarding The Website, without exception, belong exclusively to The Partnership. The User undertakes the obligation not to make any use of any kind of The Intellectual Property without obtaining the consent of The Partnership, in advance and in writing.
1.6. The Partnership reserves the right to shut down The Website or to alter it, including but not limited to, its appearance, its content, its terms of use, the prices presented in The Website, and the scope and availability of the services offered in The Website and any other aspect involved with The Website and its operation, all without having to notify to The User at any time.
1.7. The Partnership has the right to alter the Terms and Conditions of making a reservation on The Website from time to time.
1.8. The Partnership may stop or prevent The User’s engagement or access to any part whatsoever of The Website.
1.9. Any dispute in connection with the use of The Website and/or the making of reservations on The Website shall be governed by the laws of the state of Israel and shall be submitted to the sole and exclusive jurisdiction of the competent courts in Tel Aviv.
1.10. The provisions of these Terms and Conditions shall also govern browsing and/or use of The Website through any computer or other communication device (cellular telephone, laptop, etc.).
1.11. The headings of the sections are provided for the sake of convenience and are not to be used for interpretation.

2. Information and photos

2.1. The User declares that he knows that The Information that is displayed on The Website is comprised from information from The Partnership and from third parties, that it does not constitute the entire and complete information with regard to the services detailed in The Website, and that The Partnership is not responsible for The User’s reliance on the quality and content of The Information, including but not limited to, the suitability of The Information to The User’s needs and the inability to use The Information for any reason.
2.2. The User declares that he bears the full sole responsibility for the manner in which he uses The Information, and The User shall not have any allegations and/or claims and/or demands against The Partnership in that regard.
2.3. All the photos displayed on The Website are intended for illustration purposes only and there may be discrepancies and changes between the appearance of the products and/or the services in the photo and their actual appearance.

3. Liability

3.1. The use of The Website, as with every website, entails potential risks. The User declares that he is using The Website at his own sole responsibility including, but not limited to, in all matters connected with the use and reliance on The Information presented on The Website.
3.2. The Partnership and/or anyone on its behalf shall not be liable for any damage of any kind whatsoever, including but not limited to, inconvenience and/or loss and/or expenditure and/or mental anguish, which might be caused to The User and/or to his property, (inter alia to the user’s hardware and/or software equipment used for the sake of using The Website), or to any third party, directly or indirectly, due to logging into The Website and/or using The Website and/or any other related use.
3.3. The Partnership and/or anyone on its behalf are not liable for damage that is caused as a result of failure or delay while attempting to use The Website, including the use for purposes of reserving a room at The Hotel via The Website.
3.4. The Partnership and/or anyone on its behalf shall not bear liability for illegal activity carried out by any user or any other entity, which is not under its control, in connection with the use of the Website.
3.5. The Partnership shall not bear liability for any changes or alterations made regarding The Information and/or The Website by The User and/or by any other third party.

4. Information security

4.1. The Partnership shall not pass on and shall not make any use of the user’s personal information and/or of the method of payment provided by the user, for any purpose other than for executing payments for a purchase that The User has sought to make.
4.2. The User knows that all the details, the data, the information and the documents that he has provided and/or shall be provide to The Partnership or to anyone on its behalf or to any other entity making a purchase, including the user’s personal information, may be entered into a database registered in the name of The Partnership, subject to the provisions of the Israeli Protection of Privacy Law, 5741-1981.
4.3. The User declares that all the aforementioned details have been provided voluntarily and with full consent, without any legal obligation to do so (excluding the details that must be provided for the sake of lodging in The Hotel).
4.4. The abovementioned does not derogate from any authorization that The User has given and/or shall give to use his personal details and does not detract from the privacy policy of The Partnership, of which The User shall be informed, from time to time.

5. Terms and conditions regarding the reservation of rooms and/or other Hotel services via The Website

5.1. General

5.2. Only a person over 18 years of age may use The website for the purpose of reserving services and/or a room at The Hotel (hereinafter: “The Purchaser”).
5.3. The use of The Website is solely for the sake of reserving a room at The Hotel and/or services and/or obtaining information. This website is not to be used for any other purposes.
5.4. It is clarified that The Purchaser of services and/or lodging at The Hotel via The Website does so as a private entity who wishes to reserve a vacation and/or to reserve a service from The Website for private use only (up to the limit of 5 rooms in one visit), and not in order to sell the offered vacation and/or the offered services further by group sale and/or retail sale and/or mass sale and of any kind. Any Failure to comply with the aforementioned provision shall grant The Partnership, or anyone on its behalf, the right to take all necessary legal proceedings in order to fulfil its full rights, pursuant to any law.
5.5. The Website may be used for purchasing services and/or a reservation of rooms at The Hotel by credit card only. Holders of the following credit cards, solely, may purchase services and/or a stay at The Hotel via The Website: Visa CAL, Visa Leumi Card, Diner’s Club, American Express, Isracard and MasterCard.
5.6. The Purchaser declare that he knows that The Partnership and/or anyone on its behalf and/or any of its managers and/or The Website owners and/or any of its operators and/or any of its owners and/or any of its administrators and/or anyone on their behalf are not responsible for a typing mistake made in entering the purchase details, including, but not limited to a mistake in selecting the vacation package, date, number of beds and any other service that is reserved through The Website, and/or do not bear any responsibility, directly or indirectly, for a case where the purchase details are not entered into the system and/or for any technical and/or other problems that prevents The Purchaser from purchasing services via The Website.
5.7. The prices on The Website include VAT, if applicable, pursuant to any law.
5.8. The Partnership may, at any time, modify the terms and conditions of the reservation of the rooms, the package prices, the products and/or the other services and additional charges during the course of the stay shall be made in accordance with The Hotel list price.
5.9. The Partnership may, at any time, cease selling the products and/or the services on The Website.
5.10. The Partnership is entitled to refuse a reservation request for any reason whatsoever, according to its sole discretion and without having to explain its decision and The Purchaser shall not have any allegation and/or claim and/or demand against The Partnership in this regard.
5.11. Any Change regarding the reservation and/or the purchase of the services made via The Website can be made through a call center representative, at the reservation call center of The Partnership at telephone: 08-6306655 or by e-mail at res@queenofshebaeilat.com, in accordance with The Hotel policy.
5.12. There are no double offers or discounts.
5.13. The number of rooms in The Hotel is limited and reserving a room is subject to the availability of rooms in The Hotel only.
5.14. If there is a discrepancy between the prices specified on The Website and the actual prices at The Hotel’s reservation call center, the price at The Hotel’s reservation call center shall prevail.

5.15. Details of the service Purchaser

5.16. In order to reserve and purchase services and/or a stay at The Hotel via The Website, it’s necessary to enter the details which are listed in the Website registration form.
5.17. Without derogating from any other provisions in these Terms and Conditions, a person is entitled to use The Website services for purchasing services and/or reserving a room at The Hotel whereupon he has a valid e-mail box, he has filled out all the mandatory fields appearing in the reservation form found on The Website and he has faithfully filled out, including but not limited to, his name, the e-mail box address, his residential address, his identity card or passport number, his credit card number and phone numbers for contacting him.
5.18. The Purchaser declares that he knows that it’s prohibited to enter false purchase details.

5.19. How to make a reservation

5.20. In order to make a reservation The Purchaser must enter the necessary details.
5.21. After The Purchaser finishes the entry of the credit card information an automatic e-mail message shall be received confirming the reservation and its details (hereinafter: “The Written Proof”). It is clarified that the reservation shall be complete and approved only after the Purchaser has received The Written Proof .The Purchaser must print The Written Proof and present it at The Hotel’s reception desk.

5.22. Reservation cancellation conditions

5.22.1. “Reservation cancellation” – cancellation notice of a reservation by whomever made the reservation on The Website, subject to any law and to these Terms and Conditions.
5.22.2. A cancellation notice of a reservation, as stated herein shall be performed by the following alternative means: by verbally leaving a message at The Hotel’s reception desk, by telephone: 08-630665, by registered mail to The Hotel, by fax 08-6306644, by e-mail at res@queenofshebaeilat.com or by the designated link at The Website’s homepage.
5.22.3. The cancellation notice must include The Purchaser’s full name and I.D. number.
5.22.4. Reservation cancellation during regular season
5.22.4.1. A cancellation notice that will be received within 2 (two) business days prior to the arrival date shall be charged a cancellation fee in the sum of 25% (twenty five percent) of the transaction value.
5.22.4.2. A cancellation notice that will be received subsequent to 00:00 hours on the arrival day shall be deemed non-arrival as set forth below, and shall be charged a cancellation fee in the sum of 100% (one hundred percent) of the transaction value..
5.22.5. Reservation cancellation during holidays and peak season (the months of July, August and the following Israeli holidays: Passover, Shavuot, Rosh Hashanah and Sukkot).
5.22.5.1. A cancellation notice that will be received within 14 (fourteen) business days after the reservation date (provided that 7 (seven) business days remain prior to the arrival date), shall be charged a cancellation fee in the sum of NIS 100 (hundred) or in the sum of 5% (five percent) of the transaction value, whichever is lower, and pursuant to any law.
5.22.5.2. A cancellation notice that will be received at least 7 (seven) business days prior to the arrival date shall be charged a cancellation fee in the sum of 50% of the transaction value.
5.22.5.3. A cancellation notice that will be received in less than 7 (seven) business days prior to the arrival date shall be charged a cancellation fee in the sum of 100% (one hundred percent) of the transaction value.
5.22.6. Collection of the cancellation fee shall be executed using the credit card number that was provided to The Partnership at the time of the reservation.
5.22.7. In the event of cancellation due to hospitalization and/or the unfortunate death of a first degree family member, and upon presentation of relevant documents in English, the cancellation fee shall not be charged. However, it is clarified that this matter is submitted to The Partnership’s sole discretion, and subjected to changes from time to time.
5.22.8. Reservation cancellation by The Partnership
5.22.8.1. Without derogating from the aforementioned, The Partnership may declain and/or unilaterally cancel any reservation that has been made via The Website, even if the respective confirmation notice has been received by The Purchaser, upon one or more of the following conditions:
1.1.a. In the event that a mistake is found in the transaction price, this mistake shall not bind The Partnership. The Partnership shall be entitled to credit The Purchaser with the amount that has been paid and/or contact him in order to amend the reservation.
1.1.b. In the event that a mistake has been made in the transaction advertising details and/or in any of the terms and conditions of the transaction and for any reason whatsoever.
1.1.c. In the event that a mistake has been made in the reservation process for any reason whatsoever and in accordance to the sole discretion of The Partnership.
1.1.d. If it becomes evident that an illegal activity has been committed or is being committed on The Website.
1.1.e. If a communication and/or technical failure occurred that precluded a particular purchase.
1.1.f. In the event of Force Majeure event, including but not limited to, acts of war, hostility or terrorism that in The Partnership’s discretion precludes fulfillment of the reservation.
1.1.g. Whenever an act contrary to these Terms and Conditions has been committed.
1.1.h. Notice of such cancellation shall be delivered to The Purchaser. The Partnership shall refrain from charging the credit card of The Purchaser, and shall return to him any amount that was paid with respect to reservation that he had purchased, insofar as it was fully paid by The Purchaser, or a proportionate amount was paid, as the case may be, and subject to any law.
5.22.8.2. In the case of cancellation by The Partnership, no cancelation fees, as prescribed in these Terms and Conditions shall apply, and such cancellation shall not entitle The Purchaser to any remedy and\or right whatsoever.

5.23. Checking in and out of the rooms:

5.23.1. Check in schedule : On Weekdays starting at 1500 hoursand on a Shabbat days and holidays, as of one hour after the Shabbat or the holiday ends.
5.23.2. Checkout schedule: On Weekdays by 1200 hoursand on a Shabbat or holiday by 1400 hours.
5.23.3. Evacuation after aforementioned times, is subject to prior approval of The Hotel management and entails an additional fee, in accordance with The Hotel list price.

5.24. Infants and children:

5.24.1. Insofar as The Information on The Hotel contains reference to an “infant” – the intention is to a person under two years of age.
5.24.2. Insofar as The Information on The Hotel contains reference to a “child” – the intention is to a person under 12 years of age.
5.24.3. The Hotel shall accommodate infants and children only when accompanied by an adult over 21 years of age.

5.25. Miscellaneous

5.25.1. The accommodation of animals is subject to prior approval of The Hotel management and in accordance with The Hotel policy, and pursuant to any law.
5.25.2. Additional guests beyond the reserved amount are not to be invited without obtaining The Hotel’s consent in advance. The invitation of guests into The Hotel complex, including but not limited to, the pool area, either for lodging or for accommodation without lodging, shall be charged an additional fee in accordance with The Hotel list price.
5.25.3. Smoking is prohibited on The Hotel grounds, except for designated permissible locations.
5.25.4. The use of the fitness center is without a trainer, and is restricted only for Hotel guests over the age of 18, and is subject to a signature on a health declaration and with accordance with The Hotel policy.